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Network Design and Customer Experience Analyst

Apply now Job no: 494862
Work type: Full time
Location: All
Categories: Professional

About this job

• Australia’s largest private provider of multi-modal public transport;
• Based in Sydney;
• Bid team working across Australia and New Zealand as required;

Keolis Downer is Australia’s largest private provider of multi-modal public transport. Through an open and collaborative approach, Keolis Downer endeavours to help Governments, public transport authorities, industry partners and communities to understand tomorrow’s challenges to future mobility and to provide innovative solutions for a better future.

To deliver on their vision, Keolis Downer requires the services of an experienced Rail transport Analyst to support our customer experience team in a current passenger transport tender in South Australia.

What the role entails
This position is a great opportunity for a Rail Transport Analyst to support the delivery of the Keolis Downer’s heavy rail bids in Australia and New Zealand.
Reporting to the Head of Customer Experience & Network Design, the role involves:

• Undertaking data analyses to provide strategic data insights;
• Building thorough analyses and diagnoses and bring a more analytical approach to the proposals;
• Building ridership and performance (customer satisfaction) forecasts;
• Reporting and escalating to management as needed;
• Creating and maintaining comprehensive project documentation.

What you will need for this role
To be successful in this role, you will have:

• Significant tender of heavy rail passenger transport services is a must;
• Proven Customer service and/or operations experience in public transport operations – preferably rail – and/or transferable public services in a competitive market;
• Analytical mindset and ability to listen
• Strong ability to engage and communicate with staff at all levels and build strong working relationships;
• Competence in Microsoft Office packages (Word, Excel, PowerPoint)

Interested? To apply for this vacancy, please click on the ‘Apply now’ button and complete an online application form. Only completed online application forms will be accepted.

Applications close: 14th March 2020

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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