Job no: 494492
Work type: Full time
About this job
Keolis Downer is the proud operator of Yarra Trams, the oldest and largest light rail network in the world. Since 2009, Keolis Downer has significantly invested in Melbourne’s tram network and community. In September last year, the Victorian Government has awarded Keolis Downer the contract to run Yarra Trams until at least 2024. This is an exciting time for the team at Yarra Trams as we begin delivery of our new franchise term.
In the next six years we will continue to bring our international expertise to Melbourne to ensure we continue to deliver even better, safer, more reliable passenger services and performance, while increasing the value of the tram network for Melburnians and the thousands of visitors to our city every day.
To deliver on these exciting new challenges, Yarra Trams requires the services of an experienced professional to Support the Manager Passenger Experience and Accessibility in the provision of advice as well as delivery and monitoring of initiatives for ongoing improvements to the accessibility of the tram network.
What the role entails
This position is a great opportunity for an experienced professional to increase customer satisfaction through providing seamless, accessible, consistent and continuously enhanced journey experiences to our passengers, and to ensure that Yarra Trams meets and exceeds its Franchise commitments in relation to accessibility.
Reporting to the Manager, Passenger Experience and Accessibility, the role involves:
What you will need for this role
To be successful in this role, you will have:
Interested? To apply for this vacancy, please visit our careers website at http://jobs.yarratrams.com.au and complete an online application form. Only completed online application forms will be accepted.
Yarra Trams is an equal opportunity employer that values diversity across our teams. In support of our Diversity & Inclusion Strategy, we encourage candidates with a disability, of all ages and people of Aboriginal & Torres Strait Islander heritage to apply.
Applications close: 21 January 2019
Advertised: 21 Dec 2018 AUS Eastern Daylight Time
Applications close: 21 Jan 2019 AUS Eastern Daylight Time
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